Refund policy

Return & Refund Policy – Purete Skin

Effective Date: January 1, 2026

At Purete Skin, we are committed to providing high-quality skincare products and ensuring your satisfaction. If you are not completely satisfied with your purchase, please read our Return & Refund Policy carefully.

1. Eligibility for Returns & Refunds

  • Returns are accepted within 7 days of delivery.

  • Only unused, unopened, and original packaging items are eligible for return.

  • Items that are damaged, defective, or incorrect upon delivery are eligible for replacement or refund.

2. Non-Returnable Items

  • Opened or used products are not eligible for return.

  • Items purchased on discounts, offers, or clearance sales may be non-refundable (as specified at the time of purchase).

3. Return Process

  1. Contact our support team within 7 days of delivery via:

  2. Provide your order number, product name, and reason for return.

  3. Our team will guide you on how to return the item via PostEx Courier.

  4. Customers are responsible for ensuring that the item is securely packaged for return shipment.

4. Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned product.

  • Refunds will be issued via the original payment method used at checkout.

  • Shipping charges are non-refundable unless the product was received damaged or incorrect.

5. Replacement / Exchange

  • If your item is damaged, defective, or incorrect, you may request a replacement.

  • Replacement requests should be made within 7 days of delivery.

  • Once verified, the replacement item will be shipped via PostEx Courier at no additional cost.

6. Damaged or Lost Returns

  • Purete Skin is not responsible for items lost or damaged during the return shipment unless a tracking number is provided.

  • We recommend using PostEx Courier with tracking for all returns to ensure safe delivery.

7. Contact Information

For any return or refund inquiries, please contact us at:

We value your satisfaction and aim to make the return and refund process smooth, simple, and hassle-free.